FAQ

Product Questions

1. What types of products do you offer?

We specialize in high-quality golf equipment and apparel, including clubs (like drivers, fairway woods, and full sets), accessories, apparel (such as tops, bottoms, and casual shoes), bags and carts, and balls. We carry renowned brands like Callaway and TaylorMade to ensure premium performance.

2. Are your products suitable for beginners and seasoned players?

Absolutely! Our product range caters to all skill levels, from beginners looking for full sets to experienced players upgrading specific clubs or apparel. We focus on performance and affordability to meet every golfer’s needs.

3. Do you offer products for children or specific genders?

Yes, we have options like “Boys” apparel and a variety of sizes and styles to suit different ages and preferences. Our inventory includes unisex and gender-specific items to ensure everyone finds the perfect fit.

Shipping and Delivery

1. Where do you ship to?

We ship globally to golf enthusiasts worldwide! However, due to logistical constraints, we currently exclude Asia and some remote areas. If you’re unsure about your location, feel free to contact us at [email protected] for clarification.

2. What are your shipping options and costs?

We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of $12.95, we use DHL or FedEx, with delivery within 10-15 days after shipment.
– Free Shipping: On orders over $50, we use EMS, with delivery within 15-25 days after shipment. This is a great economical choice for budget-conscious shoppers.

3. How long does order processing take?

We process orders within 1-2 business days. Delivery times start from the shipment date and may vary slightly based on your location and customs procedures.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey with our reliable carriers (DHL, FedEx, or EMS) right to your doorstep.

Returns and Refunds

1. What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied, simply contact our customer support at [email protected] to initiate a return. We strive to make the process smooth and straightforward.

2. Are there any conditions for returns?

Returns are accepted for unused products in their original condition. Please include all packaging and tags. For specific details, reach out to our support team when you request a return.

3. How long do refunds take to process?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time it appears in your account may vary based on your payment method.

Payment Methods

1. What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your financial data is protected. You can shop with confidence on our site.

Account and Support

1. How do I contact customer support?

For any questions or assistance, email us at [email protected]. We’re based in San Antonio, US, and are happy to help with any issues related to products, delivery, or your account.

2. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.